Information
Policies
Shipping
Orders are processed within [1–2 business days] and shipped from our atelier. Every piece is pressed and wrapped before it leaves us.
Domestic orders over [PRICE] ship free; all other domestic orders are charged a flat [SHIPPING FEE]. International shipping is calculated at checkout.
Standard delivery takes [3–5 business days] within the country and [7–14 business days] internationally. A tracking link is emailed the moment your order leaves the atelier.
Returns & Exchanges
Unworn, unwashed pieces with tags attached can be returned within [30 days] of delivery for a full refund to your original payment method.
Exchanges for a different size or colour are free of charge once per order; a second exchange is treated as a return and a new purchase.
Sale items marked Final Sale, and made-to-order pieces, cannot be returned or exchanged unless the piece arrives faulty.
Privacy
We collect only what is needed to take, fulfil and support your order — your name, address, contact details and payment information, held by our payment processor and never stored on our servers.
We do not sell your information to third parties. You can ask us to see, correct or delete what we hold on you at any time by writing to [PRIVACY EMAIL].
Terms of Service
By placing an order with Sotter Clothing you agree to these terms. Prices are listed in [CURRENCY] and may change without notice; the price at checkout is the price you pay.
All garment colours are photographed under consistent lighting but may vary slightly from screen to screen, a natural result of how fabric dyes reflect light.
Questions about an order or these terms can be sent to [SUPPORT EMAIL] and are typically answered within [1 business day].